Frequently Asked Questions

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Frequently Asked Questions

API Plug-Ins

Can I continue to sync data using CSV uploads for free on my website?

Absolutely, you are free to use CSV uploads for synchronizing product data on your website at no cost.

What are the paid options available for automated product syncing?

Our paid options for automated product syncing include Universal API, WooCommerce Plugin, BigCommerce Plugin, Wix Plugin, Magento Plugin, and Webhook Plugin, each offered at $99 per year, excluding tax.

What is the difference between version 1.0 and version 2.0 of the syncing service?

Version 1.0, the service until July 2023, provided. static syncing. Version 2.0, the current service, offers daily dynamic synchronization to ensure your system is up-to-date with new additions.

Will I need a developer to integrate the plugins or API onto my website?

Integration of these plugins or APIs may require a developer or technical team as we do not provide support in this area.

Can I get a refund after purchasing one of the syncing options?

Purchases of syncing options are final and non-refundable.

Are there any limitations when using the Magento platform for syncing?

Using Magento, you won’t be able to sync product images due to its limitations, which is beyond our control.

Can I use the syncing options with multi-channel sales partners like Shopify, eBay, and Etsy?

The syncing options are exclusively for syncing data between our service and your own website, and not with multi-channel sales partners.

Customer Service

What is the full name of the company Artisan Furniture?

The company is officially known as Global Vision Direct Limited, doing business as Artisan Furniture.

What is the office address of Artisan Furniture?

The office address of Artisan Furniture in the US is 3600 Route 66 Suite 150, Neptune, NJ 07753. We also have offices in London, UK and Dusseldorf, Germany.

What is the contact number for Artisan Furniture?

The contact number for Artisan Furniture is a US toll-free number,

What are the office hours of Artisan Furniture?

Artisan Furniture US’ office hours are Monday through Friday, from 9 am to 5 pm, Eastern Standard Time.

What is the registered office address for Global Vision Direct Limited T/A Artisan Furniture?

The registered office address in the US is 3600 Route 66 Suite 150, Neptune, NJ 07753.

Become a Vendor

Does Artisan Furniture work directly with artisans and manufacturers?

Yes, Artisan Furniture prefers direct collaborations with artisans and manufacturers, with a focus on the grassroots of Indian handicraft.

What is the process after products are shipped to Artisan Furniture's Fulfillment Center in Jaipur, India?

Once at the Jaipur Fulfillment Center, products undergo quality checks, repacking, photography, and cataloging.

What are the payment terms for suppliers?

Suppliers are paid a 30% deposit when their products are selected by buyers (pre-shipment), and the remaining 70% is paid 8 weeks after delivery to the Jaipur Fulfillment Center.

Who bears the expenses after the products reach the Jaipur Fulfillment Center?

Artisan Furniture covers all expenses from the moment products arrive at the Jaipur Fulfillment Center, including shipping, customs clearance, storage, last-mile distribution, marketing, and returns handling.

When will the products be live on the marketplace?

Products go live on the marketplace even before they arrive in the United States, enabling streamlined distribution and faster payments for suppliers.

What happens if a supplier's products have slow or no sales?

Suppliers will still receive the balance 70% payment 8 weeks from the date of delivery to the Jaipur Fulfillment Center, irrespective of sales performance.

What market access does Artisan Furniture offer to suppliers?

Artisan Furniture offers access to thousands of businesses across the United States, opening up a significant market in the furniture and gift industry. The products will be available to numerous American customers without suppliers having to stock and ship the products themselves.

How do I apply to become a vendor?

Interested vendors can register on our website. However, please note that Artisan Furniture primarily works with artisan communities in northern India, and may not be able to entertain vendor partnerships outside this scope at present.

Bespoke Services

Does Artisan Furniture accept bespoke product requests?

Yes, Artisan Furniture welcomes bespoke product requests. We offer two levels of bespoke manufacturing. Level 1 includes minor modifications to standard items, like changing knobs, wood finishes, or fabrics. Design rights remain with Artisan Furniture, and US customers must take immediate delivery upon arrival. Level 2 involves creating entirely new designs based on customer drawings. After agreement, design rights belong to the customer, granting them exclusive product rights.

Who decides whether a new product falls into Level 1 or Level 2 bespoke manufacturing?

The final determination between Level 1 and Level 2 bespoke manufacturing is made solely by Artisan Furniture.

What is the standard delivery timeline for bespoke products?

The standard delivery timeline for bespoke orders is 8-12 weeks, depending on the complexity of the order.

Are there any price variations for bespoke products?

Prices for bespoke products are quoted upon request and may vary slightly once the final product is ready (+/- 5%).

Can I request a sketch for a bespoke product?

Artisan Furniture can provide a sketch upon request, but please note that sketch dimensions are approximate and may vary during production.

Can I cancel, refund, alter, or replace bespoke products?

Bespoke products cannot be canceled, refunded, altered, or replaced after the order is placed.

What is the deposit requirement for bespoke orders?

A non-refundable 50% deposit is required for all bespoke orders.

When do I need to pay the full balance for a bespoke order?

The full balance for a bespoke order must be paid prior to delivery. Failure to complete payment will result in the forfeiture of the deposit.

ERP Syncing

What is ERP integration and when is it available for free?

ERP (Enterprise Resource Planning) integration is a data module connecting your website or e-commerce accounts with Artisan Furniture’s database for real-time product information, prices, and stock updates. As of now, it is a paid service.

Can I track backorders with ERP?

Yes, backorders can be tracked through Flo and the customer dashboard

What is Flo, the Virtual Assistant?

Flo is Artisan Furniture’s Virtual Assistant, equipped with continuously enhanced capabilities. You can check all functionalities managed by Flo on our website.

What are the cons of using ERP integration?

Drawbacks include lack of technical support for integration, webhook or plugin development, system compatibility, and handling storage costs and management. Also, if multichannel partners decline data syncing, data flow for that platform may be halted. You’re responsible for beautifying the raw data and should be aware of potential initial complications as this is a beta version.

When will the finished version of ERP be available?

The complete version of ERP is now available.

How do I start using the ERP integration?

Visit artisanflo.net, log in with your trade account, and follow the steps under the Dashboard, API Manager, and Products tabs to sync your platforms and start using ERP.

Will my products sync automatically after connecting my platform with ERP?

Yes, after connecting, products will automatically sync, and you can monitor the progress under the Products tab.

What information is available for products in the ERP system?

The ERP system provides details on stock levels, estimated restocking times, product dimensions, photos, and other product information.

Pros and Cons of Dropship

What are the advantages of Artisan Furniture's Dropshipping?

The benefits of dropshipping with Artisan Furniture include free signup, quick registration, no monthly subscription fees, no minimum spend requirement, no need to hold stock, focus on other business aspects, basic e-commerce knowledge needed, free delivery in the continental US, global delivery options, bespoke service, and a click and collect option.

What are the disadvantages of Artisan Furniture's Dropshipping?

The drawbacks include high market competition, the necessity for continuous marketing efforts, strict return deadlines, higher prices compared to wholesale, delivery surcharge outside the continental US, limited applicability of US consumer protection laws regarding returns.

Is Artisan Furniture's dropshipping program open to the public?

No, the dropshipping program is exclusively for traders and businesses. Artisan Furniture does not sell directly to the public.

How does the return process work with Artisan Furniture's dropshipping?

All returns must be reported within two working days. Transit damage or manufacturing defects are valid reasons for returns, subject to approval by the returns team. Artisan Furniture provides free collection for approved returns.

Dropshipping Ecommerce Platforms

What is BigCommerce, and what are its advantages?

BigCommerce, established in 2009, is an e-commerce platform that simplifies online selling with integrated hosting, sales, and cart functionalities. Ideal for beginners, it offers a user-friendly inventory tool, striking a balance between simplicity and effectiveness.

What is 3dcart, and what makes it user-friendly?

3dcart, dating back to 1997, powers over 22,000 online retail stores. It’s a comprehensive platform with a monthly fee covering online security, hosting, and software updates, making it suitable for newcomers without extensive technical knowledge.

How does EKM PowerShop stand out among e-commerce platforms?

Launched in 2002, EKM PowerShop is the UK’s first cloud-based e-commerce platform, resembling Shopify with its all-in-one monthly fee model. It caters to small businesses lacking web development resources, offering a straightforward, UK-based solution.

What are the distinctive features of Magento?

Magento is a highly customizable and flexible platform, best for experienced businesses. It provides various extensions but requires technical expertise. The open-source software is free, but hosting, support, customization, and extensions may incur additional costs.

What is OpenCart, and what are its pros and cons?

OpenCart is a free, open-source e-commerce platform offering flexibility and ownership. It doesn’t include hosting or maintenance, posing challenges for inexperienced businesses without technical know-how.

What makes PrestaShop a global e-commerce solution?

Started in 2007, PrestaShop is a global e-commerce platform offering resources and support in multiple languages. It’s a free, open-source software but requires technical expertise for hosting and setup.

What are Shopify's key features?

Shopify is a widely-used platform designed to be user-friendly. It’s ideal for new business owners lacking web development experience, offering a comprehensive set of tools for business management.

How does Volusion compare to other e-commerce platforms?

Established in 1999, Volusion is a hybrid platform offering hosting and updates with customization options for those with programming knowledge. It allows selling on platforms like Amazon and eBay but has reported integration issues.

What distinguishes WooCommerce from other platforms?

WooCommerce, founded in 2011, is an open-source platform compatible with WordPress. It powers 35% of e-commerce sites and integrates seamlessly with WordPress, making it an ideal choice for WordPress users.

How do I choose the best dropshipping e-commerce platform for my business?

Selecting the best platform requires assessing your business’s unique needs and challenges. Consider the specific features and limitations of each platform to align with your business goals.

All Architects, Interior Designers, and Project Managers

How is Artisan Furniture beneficial for Architects, Interior Designers, and Project Managers?

Artisan Furniture assists architects, interior designers, and project managers by offering bespoke products and services, both wholesale and dropship. Specializing in furniture customization, they provide a diverse range of styles including brass inlay, hand-painted, bone inlay, resin, carved, and solid wood pieces, enhancing the versatility of project designs.

What services does Artisan Furniture provide?

Services include:

Dropship service
3-5 day delivery
No minimum order value or volume
Global delivery
Free delivery within the continental US
Over 1500 product catalog
Wholesale options
20ft/40ft Container load service
Up to 50% discount on trade prices
8-week production, 4-week delivery
Click and collect option from their Ipswich-based warehouse

How can I contact Artisan Furniture?

Contact Artisan Furniture via phone or email on their website. Alternatively, sign up for an account at www.artisanfurniture.us.

Can I customize products offered by Artisan Furniture?

Yes, customization is available in terms of design, fabric, finish, color, size, and specifications. You can also create a unique product design, and Artisan Furniture will develop it with no minimum order restrictions.

Our Virtual Assistant Flo

How do I book an appointment with Artisan Furniture using Flo?

Book an appointment through Artisan Furniture’s Virtual Assistant Flo by visiting the “Appointments” section on their website.

Can Flo assist with bespoke furniture requests?

Yes, Flo provides information about bespoke services and directs you to resources for modifying existing products or creating new ones.

What is the dropship service offered by Artisan Furniture?

The dropship service allows businesses to sell Artisan Furniture products without needing to stock them physically. Flo can offer more details on how this can benefit your business.

How can Flo help me save on Artisan Furniture products?

Flo aggregates all available deals under the “Deals” section, which are frequently updated and available while stocks last.

How can Flo help me obtain an invoice for my order?

Provide your Order ID to Flo, and it can generate and email an invoice to your registered email address.

Can Flo assist me in signing up as a new trade customer?

Yes, Flo can guide you through the sign-up process and address any queries.

How can I track my order?

Enter your Order ID in the “Orders” section, and Flo will provide updates on your order’s progress.

How can I use Flo to check product stock availability?

Input the product code in the “Stock Availability” section, and Flo will inform you about stock levels and restocking dates.

Can I get information about wholesale options from Flo?

Flo provides details about container loads, wholesale prices, and the wholesale program in the “Wholesale” section.

Are claims submitted through Flo preferred over emails or tickets?

Claims submitted via Flo have a higher acceptance ratio compared to emailed or ticketed claims due to Flo’s deep integration with Artisan Furniture’s network. Claims through email or tickets are often rejected.

Aftercare

How should I care for wooden furniture?

Keep wooden furniture away from direct sunlight and heat sources like radiators. Periodically polish non-painted parts with beeswax to maintain sheen and prolong its lifespan. Use coasters to protect surfaces from spills and promptly clean any spills with a lint-free cloth.

How do I maintain upholstered furniture?

Regularly vacuum upholstered furniture with an upholstery brush to remove dust and dirt. Periodically clean the entire piece to maintain its appearance and reduce wear and fading. Avoid harsh cleaners and seek professional upholstery cleaning as needed.

What is the recommended care for rugs and carpets?

Use a suction-type vacuum cleaner for routine cleaning. Clean light dirty marks with a damp cloth. Do not machine wash or dry clean. Address spills immediately by blotting with a dry cloth. Seek professional cleaning advice for stubborn stains and avoid harsh chemicals.

Is shedding normal for wool rugs?

Shedding is a natural characteristic of wool and does not affect a rug’s lifespan. Regular vacuuming is advised to remove excess fluff and fibers.

How do I handle sprouting or pilling in rugs?

Trim any longer strands with sharp scissors. Avoid pulling long threads as this can damage the rug.

How can I remove crease marks in a new rug?

Crease marks should fade with normal use and regular vacuuming. They are temporary and not indicative of a defect.

Why isn't my rug laying flat after unrolling it?

New rugs might not lay flat immediately. This is temporary, and the rug will flatten as it adjusts to its new environment.

Click and Collect

What is the minimum order requirement for click and collect?

A minimum of 10 pieces is required for click and collect orders.

How can I get special prices on products?

Email us your selected products, and we can offer you special prices excluding tax.

Is there a wholesale program for larger orders?

Yes, for large-scale orders, please refer to our wholesale program details.

Where can I collect my order?

Collection Address – Artisan Furniture, 1090 KING GEORGES POST RD, EDISON, NJ 08837

Are returns accepted for transit damage?

We do accept returns for manufacturing defects and transit damage.

How do I arrange a collection date and time?

Schedule a collection date and time with our warehouse between 9am-5pm, Monday to Friday. Collections must be completed within 3 working days.

What are the payment terms?

A 50% deposit is required when placing the order, and the remaining balance is due a day before collection. We accept online, bank-to-bank, and telephone payments.

Do you accept bespoke orders?

Yes, bespoke orders are welcome.

Will assistance be provided for loading and unloading products?

No, you need to arrange your own collection team for loading and unloading.

Packaging

How is the furniture packaged?

Furniture is packaged using advanced Packaging 3.0, which is regularly updated to align with industry standards and to minimize plastic use while ensuring product protection during transit and delivery.

Are interlocks applied to doors and drawers?

Yes, interlocks are applied to doors and drawers, with knob protection as needed.

What kind of wrapping is used for products?

Products are wrapped in thick craft paper.

How are the corners of the product protected?

High-density and thermocol corners are used along every edge, followed by strong cardboard.

Are additional thermocol blocks used for protection?

Yes, additional thermocol blocks are applied within every 10-12 inch gap, around the edges and on top of the product.

Is a drop test performed for the packaging?

Yes, a drop test is conducted to ensure the product is mail order compliant.

How are fragile items packaged?

Fragile items are packed in two boxes (inner and outer) with additional thermocol on fragile areas.

What type of box is used for packaging?

A 7 ply strong corrugate box is used, followed by taping, strapping, and labeling.

How are higher weight products packaged?

Higher weight products are placed in a box with higher density.

How is hardware for soft assembling packaged?

Hardware is placed in a small plastic bag, wrapped in Styrofoam to avoid damage, and attached to a red ribbon.

How are knock down products packaged?

Legs are individually wrapped in thick craft paper, and Styrofoam is applied on the feet. These are then placed in a separate box, packaged with the product.

Wasted Delivery Charges

Is delivery free within the continental United States?

Yes, Artisan Furniture offers free delivery within the continental United States, regardless of order size or value.

Are there charges for additional delivery attempts or changes to the order?

Charges apply for subsequent delivery attempts or any modifications to the order, such as re-delivery, address changes, or updated contact details.

What happens if change charges are not paid promptly?

If change charges are unpaid, the courier will hold the product at the depot for 3 days. If charges remain unpaid, the product will be returned to the warehouse, incurring additional fees.

Worldwide Dropshipping

Does Artisan Furniture offer international shipping?

Yes, Artisan Furniture provides worldwide delivery from our factory in India to destinations around the world.

How do I select the country for delivery when placing an order?

Are there any restrictions on products that can be shipped internationally?

Some products may not qualify for international delivery due to size restrictions.

Is free delivery available for international shipping?

International shipping does not qualify for free delivery. Shipping costs will be calculated at checkout.

How are VAT and customs duties handled for international shipments?

For shipments within the EU, VAT and customs duties are calculated and charged at checkout. For non-EU shipments, VAT/taxes and duties are calculated but not charged at checkout.

Are there any minimum order requirements for the worldwide dropshipping program?

There are no minimum order quantities or minimum monthly spend requirements for international dropshipping.

Can I return international shipments?

Returns are not accepted for international deliveries. In cases of incorrect products, or manufacturing defects, appropriate refunds/discounts will be offered or a replacement product shipped, depending on the case.

Which countries are covered by road and air delivery services?

A detailed list of countries covered by road and air services can be found on the Artisan Furniture website.

Can I request a full container load service for international shipments?

Yes, for full container load services outside the US, refer to the wholesale section on the Artisan Furniture website. We offer 20ft and 40ft deliveries to any location.

What is the van delivery option?

The van delivery option is a specialized service for delivering large orders directly to your doorstep, provided the total order volume justifies a full load shipment.

What is the typical order size to qualify for van delivery?

Generally, an order should consist of 25 or more pieces, depending on the mix of products ordered, to qualify for van delivery.

When can I use the van delivery service?

The van delivery service must be selected at the time of placing the order.

Can the order be delivered to multiple addresses using the van delivery option?

No, the entire order must be delivered to a single address when using the van delivery service.

How does the van delivery service work?

The van delivery is pre-arranged for a specific date and ensures delivery of the entire order in one batch.

Is there an additional cost for using the van delivery service?

This service is offered at no extra charge.

Where is the van delivery service available from?

The service is available from the Artisan Furniture distribution center located at 1090 KING GEORGES POST RD, EDISON, NJ 08837

Who decides if an order qualifies for the van delivery service?

The logistics team determines if an order qualifies for van delivery based on the products ordered and logistical and commercial considerations.

Delivery Surcharge

Are all deliveries within the continental United States free?

Most deliveries within the continental United States are free, with no restrictions on minimum order quantity or value, but some exceptions may apply.

Are there any delivery surcharges for extended areas in the United States?

Yes, delivery surcharges apply for extended areas, and these charges vary depending on the logistics partner and the product profile.

Which logistic partners are used for shipping products within the United States?

Artisan Furniture primarily uses UPS for shipping products within the United States.

What are the delivery charges for different zones in the United States?

Zone A (Continental US): Free

Zone B (Alaska and Hawaii): Charges vary, please contact customer service for details.

B2B and B2C

What is B2B?

B2B (business-to-business) involves transactions where a business sells products or services to another business, often involving high volume and specific infrastructure. Marketing methods might include trade shows and business magazines.

What is B2C?

B2C (business-to-consumer) involves transactions where a business sells products or services directly to consumers. This can include both traditional retail and online e-commerce stores.

Can businesses return items to their suppliers?

In B2B transactions, return policies are dictated by the terms of service between businesses and can vary. B2B transactions are not typically subject to consumer contract regulations.

What information must businesses provide under E-Commerce Regulations?

Businesses must provide information like their name, email address, trade association details, tax ID etc — more information can be found on the signup page.

Buy Now, Pay Later

What is Pay Later (PL)?

Pay Later is an option that allows customers to choose between 30, 60, or 90 days of credit, paying at their convenience. Artisan Furniture facilitates this arrangement with IWOCA, with no liability on approvals or liabilities.

What are the key features of Buy Now Pay Later?

Key features include paying in 3 monthly installments, no fees or interest, a spending limit of up to $15,000, and refunds conducted as per Artisan Furniture’s standard terms. Any outstanding amount with iwoca must be resolved directly with them.

What are the limitations of Buy Now Pay Later?

Your business must be registered in the US with a valid company number. Sole traders and partnerships are excluded. The business should also be based in the US.

How does Pay Later with iwocaPay work?

Select Pay Later at checkout. For questions about pay later, contact iwoca at their provided number.

How much will it cost?

Costs depend on the supplier’s setup, either split into 3 equal monthly payments, interest-free, or a variable interest rate over 90 days based on your business.

Escalation Procedure

What is the Escalation Procedure for Artisan Furniture?

The procedure has four stages:

Stage 1: Contact the trade desk via email with your complaint.
Stage 2: Escalate to the Trade Desk Team Leader if needed, through a separate email.
Stage 3: For unresolved issues, escalate to the managerial desk for independent review.
Stage 4: If still unsatisfied, escalate to the highest level of managerial hierarchy via an online form for an unbiased review.

Modern Slavery

What is Global Vision Direct Limited's stance on modern slavery?

Global Vision Direct Limited, trading as Artisan Furniture, strictly opposes any form of modern slavery and human trafficking in their operations and supply chain, adhering to the principles of the Modern Slavery Act 2015.

Where does Artisan Furniture source its products?

Artisan Furniture sources products mainly from India and China, ensuring compliance with social and environmental standards. Their main factory in Jaipur, India, is BSCI compliant, and all timber used is EUTR compliant.

How does Artisan Furniture ensure compliance with their policies?

Artisan Furniture mandates their suppliers and factories to understand and sign their policy requirements. Regular visits to main suppliers in India and China are conducted to ensure compliance.

What actions are taken against modern slavery?

Artisan Furniture expects full cooperation with their Modern Slavery Policy and conducts investigations if necessary. They will cease relations with any supplier found violating these standards.

Behaviour towards our employees

What is Artisan Furniture's policy towards employee safety and well-being?

Artisan Furniture is committed to ensuring a safe and healthy work environment for all employees. They do not tolerate any form of threatening, abusive, aggressive, or violent behavior towards their staff.

Are employees required to serve customers displaying inappropriate behavior?

No, employees are not obligated to serve customers exhibiting inappropriate behavior. The company reserves the right to refuse service and take legal action if necessary.

What constitutes threatening behavior?

Threatening behavior includes threats of violence, sexist, racist, or homophobic remarks, intimidating language, swearing, and aggressive body language.

How are complaints from staff about customer behavior handled?

Complaints are taken seriously, and the company reserves the right to suspend accounts or pursue legal action against customers displaying inappropriate behavior.

What is Artisan Furniture's returns policy?

Artisan Furniture accepts returns for manufacturing defects but not transit damages, subject to approval by the Returns Team. Free collection of defective or damaged merchandise is provided. All returns must be reported within 2 working days through the Trade account dashboard or Virtual Assistant Flo.

How do I submit a return request?

Submit a return request by logging into your Trade account and navigating to the ‘My Returns’ tab. Returns via email are not accepted. Incomplete or incorrect returns may not be processed.

How long does it take to process a refund?

Refunds are processed within 14 business days and are issued only to the original bank account used for the order.

Can I return a bespoke order?

Bespoke orders cannot be canceled, refunded, or replaced if already in production or shipment, except in rare cases of damage upon arrival.

What should I do if my product arrives defective or damaged?

Report the issue within 2 working days from delivery, submit the return request on your Trade account, and provide necessary details and evidence of the defect.

Sustainability and Social Responsibility

What is Artisan Furniture's Plastic Free Pledge?

Artisan Furniture has pledged to eliminate plastic packaging from their products by the end of 2022, focusing on plastic-free alternatives without compromising quality or increasing costs.

How does Artisan Furniture ensure responsible forestry?

Artisan Furniture uses wood from commercial regenerative plantations and trees that have finished their commercial life, ensuring responsible forestry practices. All timber is EUTR compliant.

Are the fabrics used in Artisan Furniture products compliant with fire-retardant standards?

Yes, all fabrics used are tested and comply with the latest Fire-Retardant Standards with certifications kept for each batch.

Does Artisan Furniture use lead-free paint and finishes?

All paint and finishes used are lead-free, and application is done in enclosed booths to prevent environmental contamination.

How does Artisan Furniture maintain good relationships with suppliers?

Artisan Furniture maintains open and honest relationships with suppliers, ensuring prompt payments and excellent working conditions.

Are Artisan Furniture's factories socially compliant?

Yes, the factories have undergone Social Audits and are certified as BSCI compliant, ensuring fair labor practices and no child labor.

Privacy Policy

What is the purpose of Artisan Furniture's Privacy Notice?

The Privacy Notice explains how Artisan Furniture uses and protects personal and business-related information. It outlines individual rights, data security measures, types of collected information, and the legal basis for using personal data.

To which products and services does the Privacy Notice apply?

The Privacy Notice applies to all dropship and wholesale furniture or services provided by Global Vision Direct Limited.

What information does Artisan Furniture collect about individuals connected to my business?

Information collected may include details of guarantors, directors, officers, employees, partners, owners, trustees, trade account holders, and other persons connected to your business dealings with Artisan Furniture.

What types of data does Artisan Furniture collect from me?

Data collected includes information from forms filled on their site, correspondence, survey responses, site visit details (including traffic, location, and communication data), and cookies.

How does Artisan Furniture use cookies?

Cookies are used to track website usage, estimate audience size, store preferences, customize the site experience, speed up searches, and recognize returning visitors.

Can I refuse to accept cookies?

Yes, you can set your browser to refuse cookies. However, this may limit access to certain parts of the Artisan Furniture website.

Dropship Programme

What is the purpose of the Dropship Furniture program?

The Dropship Furniture program is designed for online businesses to sell a wide range of furniture products without holding stock, offering access to thousands of items.

Who can benefit from the Dropship Furniture program?

The program is suitable for both new startups and established businesses wanting to sell furniture without managing inventory and wanting to start with a lower initial investment.

Is there a minimum order requirement for the Dropship Furniture program?

There is no minimum order requirement for the program.

Does the Dropship Furniture program offer free shipping?

Yes, the program offers free shipping within the continental United States.

Are there any discounts available in the Dropship Furniture program?

An extra 10% discount is available for orders over $1000 before taxes, allowing for additional profit on larger orders.

Is there a commitment to any annual spend for the Dropship Furniture program?

There is no annual spend commitment in the program.

Wholesale Programme

What is the purpose of the Wholesale program?

The Wholesale program is designed for large-scale customers who can purchase and pay for a full container of stock at one time. It offers higher discounts and more flexibility for running an import-based furniture business.

Who can benefit from the Wholesale program?

The program is ideal for large customers, including businesses requiring substantial quantities of furniture for projects such as hotel refurbishments or large-scale interior design projects.

How do the higher discounts in the Wholesale program benefit my business?

Higher discounts provide more margin on the selling price or can be used to offset storage costs, offering flexibility for your import-based business.

How can the Wholesale program help me manage my stock levels?

Purchasing a full container at once allows you to know your stock levels and manage your inventory effectively.

Can the Wholesale program be used for specific large projects?

Yes, it can be used for quoting specific large projects, like full refurbishments of hotels or other large-scale projects.

Do I need to purchase a full container of stock to participate in the Wholesale program?

Yes, this program is for customers who can take and pay for a full container of stock at one time.

Trade Programme

What is the purpose of the Trade Furniture program?

The Trade Furniture program is tailored for companies with their own storage and delivery systems, offering more control over their supply chain and flexibility in production.

Who can benefit from the Trade Furniture program?

Suitable for companies with their own storage and delivery systems, as well as ‘bricks and mortar’ customers who wish to stock items for their shop floors.

Can I use the Trade Furniture program for larger projects?

Yes, the program offers higher discounts for larger projects, such as hotels or interior design projects.

Will the order be delivered directly from your warehouse or to my customer's address?

Orders can be delivered either directly from our warehouse or to your customer’s address, as per your preference.

Is there any commitment to repeated orders in the Trade Furniture program?

There is no commitment to repeated orders, giving you flexibility in ordering.

How does the Trade Furniture program benefit 'bricks and mortar' customers?

It allows them to stock items directly on the shop floor, enhancing the in-store shopping experience.

How can the Trade Furniture program help me gain more control over my supply chain?

By managing your own storage and deliveries, you have greater control over stock levels, production, and delivery times.