Should we run out of stock for any particular product or products; you may be required then to place a back order. For back orders, delivery timelines are normally 8+ weeks. To find out the estimated delivery date, you will need to raise a support ticket on your account or email the product code number to mail@artisanfurniture.net

Backordered products can only be canceled before they are shipped from the origin. Once production starts, cancellations are not possible, especially for on-demand or bespoke items. Regular products can be canceled before shipment.

We consider that these Terms, the Order and our price list set out the whole agreement between Artisan Furniture (Seller) and the Trade Account Holder (Buyer). The end user or private consumer will fall outside the ambit of this agreement. Please check that the details in the Terms or on the Order are complete and accurate before you commit yourself to the contract. If you think there is a mistake or omission in these documents, please contact us immediately within one working day. Any changes to the specification of the Goods or other variation to the Terms or Order that you agree with our authorised employees and agents will only be binding if recorded in writing. We only accept responsibility for statements and representations by our authorised employees and agents that are made in writing. It is important that you ensure that you read and understand these Terms before you submit the Order, as you will be bound by them once we accept your order and a contract thereby comes into existence between us in accordance with these Terms.

Any samples, drawings, dimensions or advertising we issue and any illustrations contained in our catalogues, emails, website or brochures, are produced solely to provide you with an approximate idea of the Goods they describe. All products are handmade therefore it would be reasonable to expect variations in size, colour, design, texture and finish. These are natural occurrences and do not constitute defects.

If any of these Terms are inconsistent with any term of the Order, the Order shall prevail.

As this is a business to business (B2B) transaction, it is not intended that consumer protection legislation such as, in the case of the UK Sale of Goods Act 1979 or  Supply of Goods and Services Act 1982, shall apply. They are specifically excluded from application. As stated, the Order shall prevail and the legislation cited shall not be applicable to the contract. Your agreeing to these Terms results in your waiver and negation of the implied terms under these statues and, accordingly, the course of dealings between you and us will continue strictly as a B2B transaction.

The Order is an offer by you to enter into a binding contract, which we are free to accept or decline in our absolute discretion.

These Terms shall become binding upon you and us when:

1. We issue you with confirmation by email or a phone call stating our acceptance of your Order, or
2. We notify you that the Goods are ready to be delivered.

Whichever is the earliest, at which point a contract shall come into existence between us.

Any quotation for the Goods is given on the basis that a binding contract shall only come into existence in accordance with above clause. We reserve the right to alter the prices at any point of time.

Any incorrect price on our web site shall be subject to correction which right is hereby reserved.

We shall assign an order number to the Order and inform you of it. The order number must be quoted in all subsequent communications with us relating to the Order. Once the order is confirmed, paid and allocated this cannot be altered and any subsequent charges on account of processing or delivery cost will be chargeable and be borne by you. If you amend or cancel an Order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Order until we receive your amendment or cancellation, except that where the amendment or cancellation results from our failure to comply with these Terms you shall have no liability to us for it.

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

We will not accept any changes in the product specifications and the order will be delivered as per prevailing specifications at the time of placing of the order. For a bespoke order, please check the relevant section below.

Please note this is important. Our distribution center has automated processes, therefore, we will no longer be able to cancel or change details on any orders once you have placed or submitted them. Charges may apply to any orders entered in error or incorrectly. This does not apply to items which have been back ordered due to unavailability.

We will consider any bespoke products (that is, custom made products) in accordance with our standard terms for the bespoke products below:

1. Delivery timeline is normally 8-16 weeks though this may vary depending on the complexity of the order.
2. An indicative price will be provided on request and this might marginally vary once the final product is ready (+/- 5%)
3. All product specifications must be disclosed and clearly shared with our design team
4. We are unable to accept any cancellation, refund, alteration or replacement of bespoke products at any cost.
5. All bespoke orders must be secured by a non-refundable 100% deposit (Effective 19-10-2020) paid upfront upon placing the bespoke order.
6. We will share pictures/diagrams/ descriptions if applicable prior to delivery.
7. Bespoke products are exempt from returns.

1. There is a minimum order quantity of 10+ pieces of furniture to use the Click & Collect facility
2. Special prices apply. All quoted prices will be ex- New Jersey and ex-Tax. Please email us your shortlisted products and we will advise you of any special prices
3. If you are interested in this service on a bigger scale  or volume or a wider selection of products, please refer to and visit globalvisiondirect.co.uk and see our container services available.
4. The collection address is Artisan Furniture, Global Direct Limited, 48 Station Road, Cranbury, NJ 085412. You can send in one vehicle to pick up their items. If more than one vehicle is needed or required you must let us know in advance so there is no confusion and arrangements can be made.
5. You will need to specify the expected arrival time of the collection vehicle and the name of the collection company so that we can advise our fulfilment centre of this information.
6. The collection time slot is between 9am and 5pm, so you must confirm with us beforehand your arrangement of any vehicle so that we can make sure the goods will be ready for collection at the pick-up time advised.
7. We do not accept returns due to product damage, as collection is managed by the trade customer.
8. Payment term. We require full payment before collection can be made. This can be done online, bank to bank and over the telephone payment facility.
9. We accept bespoke orders as ‘Click and Collect’
10. Artisan Furniture will not offer, assist or organize a collection vehicle. In the unlikely scenario of a system breakdown, we may have to reschedule the collection date and, in such circumstances, Artisan furniture will not be liable and will not compensate you for the delay or any wasted collection cost.
11. The storage unit will not assist with loading of the products to the vehicle. This needs to be arranged with your own collection company.

The following information is provided for the benefit of residents of the U.K.

The Consumer Rights Act 2015 is not applicable due to the fact that this is a Business to Business contract. This law applies to sales to consumers only, which establishes your liability as a Trade Account holder to the end user with whom you deal directly.

As a Trade Account holder, you are liable to resolve disputed cases between yourself and your customer, under this Consumer law. We, Artisan Furniture, shall not intervene with the end consumer, as the transaction is between yourself and the consumer. If there is a dispute which is open, you are responsible to resolve this case with your customer, as the agreement is made between yourself and the consumer once the transaction is processed. We as a seller, only reserve the right to resolve any disputed cases with our Trade Account holders only, which is agreed within our terms of service once you sign up for a Trade Account.

As we are Drop-Shipping on behalf of the Trade Account holder to the consumer, the commercial aspects of the transaction such as the re-sale of the product, profit made within the transaction and commercial invoicing is strictly a matter between the Trade Account holder and the end consumer. Under no circumstances are we, Artisan Furniture, involved in any commercial aspects of the transaction between yourself and the consumer and, therefore, the Consumer Law is applicable solely between the Trade Account holder and the end consumer. For the sake of clarity, you understand and acknowledge that the drop-ship program falls outside of the Consumer Law due to the fact that it is a business to business program only.

Whilst we demand the best standards of build quality for our products, we accept no liability whatsoever for faults or defects occurring within commercial / contract / catering environments.

Our entire collection is made from solid wood timber and are individually hand-crafted. It is therefore reasonable for there to be some minor variations in sizes, finish, fabric, texture, colour, knots, grain pattern, timber movement or specifications. These are an integral part of the natural occurrences of the timber along with the rustic and handmade nature of the offered products and are by that nature not be considered as defects.

If for any reason you do not appreciate the natural occurrences as part of the rustic nature of the hand-crafted product, we regret our product portfolio might not be entirely suitable for you. We therefore recommend it to be important that you appreciate and satisfy yourself as to the variance should it occur as being natural, not as a defect, preferably to satisfy yourself at the outset before placing the order.

All sizes might vary by up to 5cm, although overall quality is not affected.

In the unlikely event that the Goods do not conform to these Terms, please let us know immediately after delivery and follow our Standard Operating Procedure (SOP) below:

1. Notify us no later than 2 working days from the receipt of the order.
2. All returns must be submitted on your trade account under the ‘Support Tickets’ tab on our web site.
3. Always quote the Product Code number and PO number.
4. Attach any relevant pictures and a brief explanation of the issue.
5. We aim to process the request and revert to you within 5 business days.

Depending on the outcome, we may like to inspect or collect the Goods on a date agreed between us at the original shipping address and once we have checked that the Goods are faulty, we may at our discretion:

1. Issue a credit note or
2. Issue a discount or
3. Provide you with a full or partial refund or
4. Replace the Goods or a part of it such as knobs, legs, cushions etc. or
5. Repair the Goods

These Terms will apply to any repaired or replacement Goods we supply to you. If we are not satisfied with the defect specified by you or your customer, we will not expect return of the goods.

Where possible, remedial work will be carried out either at the buyer’s premises or at our premises upon arrival there of a returned piece. It will be re-delivered with the next available order.

Returns for bespoke Orders will not be accepted under any circumstances.

Report any damages, shortages or defects to us in writing within 2 working days. We will not accept any claims entered into thereafter. Please see our Returns Policy for full details – https://www.artisanfurniture.us/returns-policy/

A claim or dispute with regard to a particular Order will not entitle you to offset or adjust payment against another Order, be it a current order or future orders.

Any refund will be paid into the same bank account used to make the purchase, within 14 business days of date of refund.

Subject to availability of stock, we aim to get all orders for items in stock delivered within three working days of order receipt and will inform you, using your trading account dashboard, about the tracking number of the shipment. If you need any further assistance you may email us at mail@artisanfurniture.us

Delivery of the Order shall be deemed to be completed when we deliver the Goods to you or on your behalf to your end-user.

1. We will take reasonable steps to deliver the order within our standard delivery window. For dropship orders, regretfully we do not offer a specified day or time of delivery. As well, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.
2. We shall have no liability to you, nor accept liability for late delivery as these are handled by third party courier companies.
3. If you or your designated end customer fail to take delivery of the Goods as specified by us we will invoice you for the wasted two way delivery cost and admin / handling fee, and we may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.
4. If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments unless you tell us otherwise. Delivery in instalments will not incur any additional charges.
5. The exact delivery address needs to be specified at the time of order booking and cannot be altered when the goods are on their way to the specified address or destination specified.
6. If you have specified an incorrect or an incomplete address, or you or your designated end customer fail to take delivery of the Goods as specified by us, we will invoice you for the wasted two way delivery cost and admin / handling fee, and may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.
7. If you are taking an order on behalf of your customer please ensure you liaise with your end-customer with regard to day, date, time and delivery point of the order as we can’t be held responsible with regard to any miscommunication between the trade account holder and their customer.
8. In the unlikely event of traffic or congestion, arrival of your order may be delayed. We aim to keep you updated on any delays of which we become aware but we can’t be held accountable for the delay itself as such events are outside our control.
9. We cannot be held responsible for any delivery failure due to road closures, parking restrictions or any other reason preventing access by the delivery vehicle and driver at the delivery address.
10. In the unlikely event of the order being lost in transit, we will refund you the value of the order. However, we cannot be held responsible and accountable for any subsequent losses, contractual or consequential losses arising as they are your responsibility or at your risk. For added protection and peace of mind, you may wish to consider insuring the goods on your own behalf.
11. We strictly do not entertain any order queries, refund requests, or disputes made more than one (1) months after the delivery date. This is due to our logistics partners’ firm policy of not reopening cases after this period. By proceeding with your order, you agree to this condition as an integral part of our terms and conditions, with no exceptions permitted.

We only drop-ship to the 50 US states from our New Jersey Distribution Centre. We do not ship to any non-US addresses from New Jersey.

100% of our products are hand-crafted individually. All of our products are hand-made from solid wood, and so any variation in size, colour, finish, fabric, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way the products are naturally made and promoted. We strongly recommend you ensure that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment or disappointment at a later stage. We regret we cannot treat any of the above variations as defects, as these are natural occurrences.

Refunds can take up to 14 working days and they will be organised against the original payment method.

We will not be held responsible for loss of money if your financial details have been changed during the course of the transaction/open order. A minimum of 30 days notice is required to make changes in your financial details.

With the onset of confirmation of Payee (CoP) by British banks, if your bank details are not validated by our bank, we will not refund the money unless you give your written consent to accept risk and responsibility in the case of a failed/wrong payment.

Any financial loss based on account of incorrect bank details or change in bank is not our responsibility.

If an invoice is outstanding, we reserve the right to offset it against deposits and/or future invoices.

The price of the Goods will be as set out on the website, www.artisanfurniture.us or over email. If we have not provided a quotation, or the quotation has expired, our price list in force at the time will apply to your Order. Prices are liable to change at any time, but price changes will not affect Orders that we have been confirmed in writing.

These prices are exclusive of Tax. At the time of checkout, the applicable rate of Tax will be added. However, if the rate of Tax changes between the date of the Order and the date of delivery, we will adjust the Tax you pay, unless you have already paid for the Goods in full before the change in the rate of Tax takes effect.

It is always possible that, despite our best efforts to endeavour to be as accurate as possible, some of the Goods we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the Goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject the Order and advise you accordingly. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error, we do not have to provide the Goods to you at the incorrect (lower) price.

Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspend any other outstanding Order until you have paid the outstanding amounts.

Goods are not sold on a ‘sale or return’ basis. We will not accept any returns unless in accordance within the terms stipulated in this contract. Should your customer have a change of mind returns will not be accepted. Drop-ship customers must understand their legal obligations before placing an order with Artisan Furniture.

For the benefit of UK-based trade customers, the 14 days legal cooling off period is not applicable to us because we are a trade only website and any such obligations must be met and fulfilled between the trade account holder and their end user / customer. We have no responsibility or liability whatsoever regarding the legal 14 days cooling off period as our agreement is clearly set out between Seller (Artisan Furniture) and Buyer (valid trade account holder).

In the unlikely event of your customer refusing to accept any delivery, the onus to accept the product lies with the trade account holder, including any wasted delivery charge, as well as an alternative delivery location.

Artisan Furniture will not accept any liability or responsibility even if the product is returned back to us. The product will be graded as ‘junk’, with no or nominal value.

We warrant that on delivery, the Goods shall:

1. Conform in all material respects with their description / the manufacturer’s specification subject to any qualification or representation contained in our brochures, advertisements or any other documents.
2. be of satisfactory quality.
3. be fit for any purpose we say the Goods are fit for.
4. be free from material defects in design, material and workmanship (within the ambit of handcrafted ethnic art and craft products which we deal in).
5. Comply with all applicable statutory and regulatory requirements for selling the Goods in the United Sates.

This warranty is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to these Terms. 

This warranty does not apply to any defect in the Goods arising from wear and tear, willful damage, accident, negligence by you or any third party or if you use the Goods in a way that we do not recommend or not be reasonable to be used or your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.

Whilst we demand the best standards of build quality for our products, we accept no liability whatsoever for faults or defects occurring within commercial / contract / catering environments.

We will take reasonable and diligent steps to pack all Goods properly and to ensure we use our best endeavours that you receive your order in good condition.

These Terms apply to any repaired or replacement Goods supplied to you due to the unlikely event that the original Goods are faulty or do not otherwise conform to these Terms.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION.

Disclaimer

EXCEPT AS SPECIFICALLY PROVIDED ABOVE IN “THE GOODS” OUR GOODS, SERVICES AND CONTENT ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, ARTISAN FURNITURE EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. ARTISAN FURNITURE MAKES NO WARRANTY THAT THE GOODS, SERVICES OR CONTENT WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS. ARTISAN FURNITURE MAKES NO WARRANTY REGARDING THE QUALITY OF ANY PRODUCTS, SERVICES OR CONTENT PURCHASED OR OBTAINED THROUGH THE THIS WEBSITE OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THIS WEBSITE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ARTISAN FURNITURE OR THROUGH THE SERVICES OR CONTENT OFFERED OR APPEARING ON THIS WEBSITE, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF OUR SERVICES ON THIS WEBSITE AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE WEBSITE. YOU UNDERSTAND THAT ARTISAN FURNITURE DOES NOT SCREEN OR INQUIRE INTO THE BACKGROUND OF ANY USERS OF THE WEBSITE, NOR DOES ARTISAN FURNITURE MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE WEBSITE. ARTISAN FURNITURE MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE WEBSITE OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE WEBSITE. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE WEBSITE AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE WEBSITE, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON.

OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THESE TERMS. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF OUR LIMITED WARRANTY.]

In order to enhance the operational efficiency and cut down on the non-productive and administrative issues of any wasted delivery, we will levy charges for the wasted delivery which will cover the following scenarios:

1. Unsuccessful deliveries due to wrong address details.
2. Unsuccessful deliveries due to unavailability (despite being pre-notified)

The charges will be recovered and must be paid prior to re-scheduling the delivery. For the current charges, please refer to the wasted delivery charges on our website.